Last updated: 15/11/2025
GOLDEN COAST TRAVEL LTD, operating the Tournity platform (“Tournity”, “we”, “our”, “us”), respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit or use the Tournity website and services.
Golden Coast Travel Ltd is registered with the UK Information Commissioner’s Office (ICO) for data protection purposes.
ICO Registration Number: ZC057541
We are registered in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). Our registration confirms that we are authorised to process personal data and that we are committed to handling personal information lawfully, fairly, and transparently.
GOLDEN COAST TRAVEL LTD
86–90 Paul Street, London, EC2A 4NE, United Kingdom
Email: support@tournity.com
We may collect and process the following categories of personal data:
Identity Data: name, surname, nationality, passport/ID details (when required for bookings).
Contact Data: email address, phone number, billing address.
Payment Data: transaction details (payments are processed by secure third-party providers; we do not store full card details).
Booking Data: reservations, preferences, selected experiences, communication records.
Technical Data: IP address, browser type, device information, cookies, and usage data.
We use your personal data to:
process and manage bookings made through Tournity
provide customer support and respond to enquiries
communicate essential information regarding reservations
comply with legal and regulatory obligations (including tax, accounting, and anti-fraud requirements)
improve our website, services, and user experience
send marketing communications (only where you have given explicit consent)
We process personal data on the following lawful bases:
Performance of a contract (e.g. fulfilling your booking)
Legal obligations (e.g. accounting, regulatory compliance)
Legitimate interests (e.g. service improvement, fraud prevention, platform security)
Consent (e.g. newsletters, promotions, marketing communications)
We may share your personal data with:
Experience Providers and suppliers to deliver booked services
Payment service providers and financial institutions to process secure payments
Legal or regulatory authorities when required by law
IT, hosting, and technical partners supporting the Tournity platform
We do not sell or rent your personal data to third parties.
As a UK-based company operating globally, your personal data may be transferred to and processed in countries outside the UK or European Economic Area, including Türkiye.
Where such transfers occur, we ensure appropriate safeguards are in place, such as:
Standard Contractual Clauses (SCCs)
lawful international transfer mechanisms under UK GDPR and KVKK
We retain personal data only as long as necessary:
Booking and financial records: minimum 6 years (legal and tax requirements)
Marketing data: until consent is withdrawn
Technical and cookie data: in accordance with our Cookie Policy
You have the right to:
access your personal data
request correction of inaccurate data
request deletion (“right to be forgotten”)
restrict processing
object to processing, including direct marketing
request data portability
lodge a complaint with a relevant Data Protection Authority
We apply appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
Tournity uses cookies and similar technologies to improve functionality, analyse website traffic, and personalise content. Further details are available in our Cookie Policy.
We may update this Privacy Policy from time to time. Any changes will be published on our website together with a revised “Last updated” date.
For any questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact:
Email: support@tournity.com
Company: GOLDEN COAST TRAVEL LTD
Address: 86–90 Paul Street, London, EC2A 4NE, United Kingdom
